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Digital volunteers needed with 1 in 5 adults in Wales still not online

We’re on the hunt for people to become digital volunteers in their community!

It is estimated* that 19% of adults in Wales are still not online and there are worries that they’re missing out on opportunities to save money, look for work, find information, learn new skills and access important services.

Digital Communities Wales, a Welsh Government funded project run by the Wales Co-operative Centre, is urging people during National Volunteers’ Week (1-12 June), who are comfortable using computers and mobile devices, to come forward and help others around them who need support to get online.

Digital volunteers will get training and support from us and our partner, the Wales Council for Voluntary Action (WCVA). The Digital Volunteer will be matched to a local organisation such as a library, housing association or community centre where their help is needed to support people getting online for the first time.

Digital volunteers are people who inspire others, who don’t know about the benefits of the internet, to give it a go.

Geoff Jones, Volunteer Co-ordinator for Digital Communities Wales, had this message for the people of Wales: “Digital volunteers are people who inspire others, who don’t know about the benefits of the internet, to give it a go. They help them get started and show them how to do simple tasks like sending email, using a search engine or browsing the internet.

“Being a digital volunteer can be a really rewarding experience, and people can give as much or as little time as they want. Volunteers can develop new skills themselves as well as helping other people learn basic digital skills.

“We are not after IT wizards but volunteers who have basic computer skills and are confident using the internet. They’ll also need to be patient to support people who are learning something new. If you’re also an organisation who would be interested in using our pool of recruited volunteers out in the field, then we would love to hear from you.”

If you are interested in becoming a digital volunteer, then you can email or send a tweet to @DC_Wales with the hashtag #digivolunteerwales. Further information about volunteering with Digital Communities Wales is on

*Official Digital Exclusion figures sourced from National Survey of Wales 2014/15