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Citizens Advice use online information at event to tackle scams

Citizens Advice Cardiff & Vale wanted to take a more interactive approach at an event to raise awareness of online scams. Digital Communities Wales loaned an iPad to the organisation, so staff and volunteers could show people how to avoid scams and make their information more secure.

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policy makers. The Citizens Advice Cardiff & Vale is a registered charity, reliant on trained volunteers to provide these vital services to local communities.
Every year, Citizens Advice Cardiff & Vale takes part in a national campaign, Scams Awareness Month. Citizens Advice representatives wanted to make their involvement in an event for this campaign more interactive, so approached Digital Communities Wales (DCW).


DCW provided staff and volunteers of Cardiff & Vale Citizens Advice with an iPad to use at the event, which was held at Cardiff Central Library. Not only would this enable more interactive engagement to take place, but it would provide a new opportunity for people to learn about scams.


During the event, approximately fifty members of the public received information and guidance on potential scams through use of the iPad. They were referred on for advice where appropriate. People were able to use the iPad to learn more about current scams and take part in various activities, such as testing the strength of their passwords. The introduction of the iPad made the event more interactive and people improved their IT skills and knowledge of scams as a result.