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Digital inclusion support for Patients Know Best

Patients Know Best is an online portal which gives patients instant access to their medical records.

Patients Know Best is an online portal which gives patients instant access to their medical records. Patients can access up-to-date information on treatments, medication, allergies and more from any device. This information can be shared with different medical teams and carers. Patients can also access messages from clinicians, test results etc. Patients Know Best is being implemented in Abertawe Bro Morgannwg University (ABMU) Health Board (for patients with diabetes and with heart failure, extending to COPD and Parkinson’s) and Cardiff and Vale Health Board (for ENT patients).

Watch our short video about Patients Know Best.

Patients are invited to join Patients Know Best (PKB) by their clinician. Although take up so far has been good, not all patients are joining. Some patients may not want access to their records; others may not have access to technology or their own email address. ABMU is now working with Digital Communities Wales to direct patients to libraries or other community resources where they can have access to a computer and support with setting up email etc. so they can join PKB if they wish to do so.