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Partners join forces to support people on Universal Credit

When Universal Credit was rolled out in Rhondda Cynon Taff in November 2018, local partners came together to offer a digital support service across the county borough.

Why?

Get RCT Online is a partnership developed to coordinate and drive the digital inclusion Agenda in Rhondda Cynon Taff. The partnership consists of Communities for Work+, Job Centre Plus, RCT Libraries, Trivallis, Newydd, CynonTaff Housing, Rhondda Housing Association, Hafod Housing Association, RCT Citizens Advice Bureau, Taffs Well and Nantgarw Community Association, RNIB and Digital Communities Wales. The partnership runs Digital Fridays in RCT.

Members of the partnership wanted to make sure that people who needed help with Universal Credit were offered a joined up service and sign-posted to the appropriate support as quickly as possible.

How?

The Digital Communities Wales Advisor in RCT organised a series of meetings for the partners during which they developed a map detailing where and when people could get support with digital and UC queries. The map can be used by partners to refer clients to appropriate support and has been added to partner websites, such as the UC Made Easy information blog http://universalcredit.wales and a website developed by Trivallis which all partners feed into.

Although it is only the beginning of UC rollout in RCT, partners are committed to a coordinated approach to supporting those who need digital inclusion help and a working group has been established outside of the Get RCT Online meetings to continue development of this support.

Impact

Stephanie Davies, DCW Adviser for Merthyr and RCT believes the partnership should be applauded: “The Get RCT Online partnership goes from strength to strength. Each member is fully committed to supporting the digital inclusion and essential digital skills of communities across RCT.  Building on the success of Digital Fridays, the partners have worked to ensure that during an anxious time for people moving to Universal Credit, support is available at venues right across the three valleys.  This is another great example of the partnership which exists between the members of Get RCT Online.”

Ashley Comley Chief Executive Citizens Advice Rhondda Cynon Taff, says: “With RCT now being ‘full service’ it is more important than ever that local organisations find opportunities to share best practice, contacts and work together in partnership.   The Get RCT Online group has been a great opportunity to do this.  We look forward to continuing to work with our partners in the future.”