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Digital devices are essential tool in supporting people on Universal Credit

Universal Credit can only be applied for and managed online, so its critical to make sure claimants have digital skills and access to equipment. DCW worked with Job Centre teams in Llangefni and Amlwch to provide this support.

Why?

Universal Credit represents the biggest change to the benefits system in decades. A key difference to the benefits system of the past is that it can only be applied for online, and all claimants need an email address.

DWP staff working in the Llangefni and Amlwch Job Centres on Anglesey recognised that this would be challenging for many of their customers. They approached DCW for help in addressing the challenge.

How?

The Job Centre teams borrowed a number of tablet devices from DCW. They could help their customers apply for Universal credit, show them how to manage their Universal Credit accounts and help them to set up their own email accounts.

Impact

Annie Roberts-McBride, Customer Service Manager at Llangefni and Amlwch Job Centres, says: “The tablets have been hugely helpful to our Front of House and Work Coach team. We have been able to offer our customers a more supportive and efficient service, especially for those with limited or no digital capability and our vulnerable customers. This in turn has made the process of applying for Universal Credit less stressful.”