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Covid-19: digital inclusion webinar programme

At Digital Communities Wales we’ve been working hard to develop online digital inclusion training courses, including webinars and digital drop-in sessions that might be vital to you and your service users going forward.

Please find below details of the online sessions we’ve got coming up, along with the links to register your place.

We’ve tried to make the sign up process as simple as possible but if you are having any problems registering, please contact

Webinar: Facilitating Sessions

Wednesday 30 September 2020

Due to the COVID-19 lockdown, many organisations, including us at Digital Communities Wales, have had to adapt our service delivery and find online solutions for hosting video conferences with clients as well as internal teams.

As a training provider, we have overcome many challenges to hosting web-based conferences, as well as identified key facilitation techniques that have been of benefit to our new online training provision.

Within this free, one-hour long webinar, we reflect on and share Digital Communities Wales’ recommendations for online facilitation to support your organisations’ development of online service provision.

This session is designed specifically for staff and volunteers working with vulnerable groups / individuals in Wales.

Register now (English session 11am start)

Webinar: Accessibility

Wednesday 14 October 2020

Technology can lower barriers that people with disabilities encounter in their daily lives.  Technology enables people with disabilities to remain independent, access the same information as people without disabilities and enjoy the benefits of being online. The Online Accessibility course is an interactive workshop.  The workshop will:

  • Introduce the concept of digital accessibility and its impact;
  • Demonstrate in-built accessibility features in smart devices

Register now (English session 11am start)

Webinar: Online safety and fake news

Wednesday 21 October 2020

Within this free one-hour long webinar, we outline the key features of online safety. During this period of lockdown, many individuals spend more time accessing the Internet. It is therefore crucial that we understand the key elements of online safety, to protect ourselves from online scams and keep our identity safe online.

This session is designed specifically for staff and volunteers working with vulnerable groups / individuals in Wales.

Register now (English session 11am start)

Webinar: Virtual Volunteering

Wednesday 28 October 2020

We are offering training to those who may be interested in Virtual Volunteering to support individuals on their digital journey. We are not expecting volunteers to access client’s personal information, but to support individuals with getting the best out of being online. Whether that is through apps to keep in touch or options for accessing entertainment media, your support can make a world of difference to someone’s day.

Register now (English session 11am start)

Webinar: Using Padlet

Wednesday 04 November 2020

During this free one-hour webinar, we are going to provide you with an overview of Padlet, in which we will outline why we use it as our go-to resource sharing platform and give you the knowledge and skills to utilise Padlet for your own organisational needs.

*NEW* free 6 week foundation course starting 3rd September 2020

We are excited to offer a brand new, six week course, which focuses on the Essential Digital Skills framework to support your digital skills and help build your digital confidence to help you utilise the Internet to support your clients. Once a week for one hour, we will cover the Five Categories for Essential Digital Skills at home and in work, which are essential skills that can be of benefit to you and your clients.

This is a free course for improving your digital skills to help you and/or others to get online.

Week 1 – Introduction – 03/09/2020

During this first hour session we will get to know each other, and have a look at the content for the next six weeks. It’s the start of your digital journey, and we can’t wait to work with you! We will cover the basics, allay any concerns and help you to feel ready for the following weeks.

Week 2 – Communication – 10/09/2020

For the first of your Essential Digital Skills sessions, we will cover what skills you need and ideas for how to communicate, collaborate, and share online. Communication is important for day-to-day living and the Internet provides us with many options to make communicating more accessible and streamlined for all. Within this, we will cover elements of sending emails, sharing information and collaborating with others online, as well as cover communicating via social media and other online tools.

Week 3 – Handling Information and Content – 17/09/2020

Within this session, we will explore how to find, manage and store digital information and content securely online. We will explore how to download information to your device, how to bookmark websites and to search online for reliable information using search engines.

Week 4 – Transacting – 24/09/2020

Many of us benefit from buying products online, with many shopping deals and ease of access being the main drivers for purchasing over the Internet. Within this session, we will explore how to Register and apply for services, buy and sell goods and services, and administer and manage transactions online. Although we aren’t going to be able to show you specific financial apps we can look at how to manage financial transactions online, which includes ways to buy and sell items online and using apps to do this.

Week 5 – Problem Solving – 01/10/2020

Digital tools make finding solutions to problems more streamlined and accessible. However, the Internet is full of information and sometimes it can be overwhelming or difficult to find what you are looking for. Within this session, we will show you how too successfully problem solve online, and how to achieve this with a critical eye, as we explore how to find solutions to problems using digital tools and online services.

Week 6 – Being Safe Online – 08/10/2020

Our final week will cover How to keep Stay safe, legal and confident online. We will use examples from our previous learning to explore safety aspects such as email safety and safe ways to shop online.