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Digital Companions

Digital Companions are people who help an older person, a friend, family member or neighbour to get online. The scheme harnesses the good will and skills of people who are happy using the internet, and encourages them to buddy up with someone who isn’t.

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A photograph of a young man Digital Champion showing a senior lady how to use a laptop. They are both sat down at a desk in a living room.

Welcome, future Digital Companions

Getting online is not easy for everyone. For a lot of people not online, the best person to help them is YOU – a trusted friend or family member who knows them well and can work with them one-to-one. You don’t need to be an IT whizz; you just need to be familiar with using the web to help them overcome their fears and build confidence in using digital devices – by being their Digital Companion.

This page will help you find some useful links and resources to help those around you become more digitally skilled. This is such an important step and thank you for helping those you know gain digital skills. 


Our step-by-step guide and top tips to help you show someone how to use the internet for the first time.

Digital Unite’s range of handy guides and top tips on being a remote Digital Companion will help you make a digital difference to others, whatever the distance between you.

Setting up a new device can take time, particularly if the person with the device is not confident in using technology. Digital Unite have produced this guide so you can help someone set up their device without being with them.

If you want to show older people how to use the internet for the first time, or help someone to improve their skills, this detailed guide is for you. Includes sections on what you can do online, staying safe online, using different devices and connecting to the internet.

This guide is designed to help you to introduce older people to tablet computers, by using games.

Help your companion develop their skills with a host of free courses on topics such as using a computer or device, online basics, and internet skills. Most courses take less than 30 minutes to complete.

These guides from Age UK take you through some key steps to help someone make the most of what the internet can offer, whilst staying safe. Includes guides to using WhatsApp, video calling, email and an A-Z of online terms.

Meet Dorothy…

Dorothy is among those who have already been supported to use the internet, after receiving an iPad on loan from Wrexham County Borough Council. With help from her grandson Harry, Dorothy now uses her iPad to keep in touch with her cousin in Bala and friends as far away as Canada.

Case studies