Report: Improving people’s lives through digital technologies (Welsh Government, 2018)
There is a need to keep pace with technological advances, and support people to gain maximum benefit from the vast opportunities they present.
Digital and financial exclusion are very closely linked. Having the skills and access to digital technology can hugely increase financial inclusion.
There is a growing expectation that access to public services should be more convenient - available online at any time, in the language of choice, through any device.