Report: Improving people’s lives through digital technologies (Welsh Government, 2018)

There is a need to keep pace with technological advances, and support people to gain maximum benefit from the vast opportunities they present.

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Digital and financial exclusion are very closely linked. Having the skills and access to digital technology can hugely increase financial inclusion.

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There is a growing expectation that access to public services should be more convenient - available online at any time, in the language of choice, through any device.

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