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The role of Digital Volunteers

Digital volunteers are playing a crucial role in helping people get online in Wales. Digital Communities Wales is looking for people with basic digital skills who want to help other people benefit from digital technology.

What are digital volunteers?

A digital volunteer is someone who freely offers to help other people get online and use digital technology. They aren’t paid, but give up their time to pass on their digital skills.

Digital volunteers are people who have basic IT skills and the time, patience and enthusiasm to pass them on.

Why do we need digital volunteers?

There are still 300,000 people in Wales who don’t have the skills, access or motivation to use the internet. The best way to reach these people is often through volunteers.

Our digital volunteering programmes

Digital Communities Wales runs three digital volunteering initiatives.

  1. Digital Champions – digital champions are volunteers who are placed with host organisations where their help is needed. Sometimes they already volunteering but are trained to deliver digital support; other times they are people who are new to volunteering but want to pass on their digital skills. Champions often work in libraries, in hospitals, care homes or with housing associations, helping people one-to-one or running small group sessions. Find out more.
  2. Digital Heroes – heroes are young people trained by Digital Communities Wales in schools or colleges who then work with older people to pass on their digital skills. The scheme brings together younger and older people to use and enjoy technology together. Welsh Bacc students can do the accredited Digital Heroes community challenge as part of their qualification. Find out more.
  3. Digital Companions – for a lot of people who are not online, the best person to help them is a trusted friend or family member who knows them well and can work with them one-to-one to overcome their fears and build their confidence. Digital Communities Wales can train and support people who want to help someone they know to use digital technology. Find out more.

Case studies

Want to host digital volunteers in your organisation?

Sign up as a digital volunteer!