What are digital volunteers?
A digital volunteer is someone who freely offers to help other people get online and use digital technology. They aren’t paid, but give up their time to pass on their digital skills.
Digital volunteers are people who have basic IT skills and the time, patience and enthusiasm to pass them on.
Why do we need digital volunteers?
There are still 255,000 people in Wales who don’t have the skills, access or motivation to use the internet. The best way to reach these people is often through volunteers.
Our digital volunteering programmes
Digital Communities Wales runs three digital volunteering initiatives.
Sometimes, they are people who are new to volunteering but want to pass on their digital skills. They might already be a member of staff or volunteer with your organisation and want to develop their digital skills. Champions often work in libraries, in hospitals, care homes or with housing associations, helping people one-to-one or running small group sessions.
We can support people to become Digital Champions and make a real difference in your organisation.
Heroes are young people trained by Digital Communities Wales in schools or colleges who then work with older people to pass on their digital skills. The scheme brings together younger and older people to use and enjoy technology together. Welsh Bacc students can do the accredited Digital Heroes community challenge as part of their qualification.
For a lot of people who are not online, the best person to help them is a trusted friend or family member who knows them well and can work with them one-to-one to overcome their fears and build their confidence. Digital Communities Wales can train and support people who want to help someone they know to use digital technology.
Volunteer Jane helps older people save money online
Jane Weldon is a volunteer with Age Connects Cardiff & Vale. DCW trained her to become a digital champion and now she’s able to help older people do more online.
Volunteer Peter is a digital champion for older people in West Wales
Peter Loughran has been helping people in West Wales to use technology for over ten years, but he stills enjoys the satisfaction of getting someone online for the first time.