It’s not just about computers. Let’s just be clear about that at the start.
The term ‘digital’ covers a lot, but in essence it’s about using technology to make things better – to make firms more productive or to create new products and markets. And to develop services that meet the needs of customers.
Two years ago, I chaired an expert panel for the Welsh Government to look at how we could harness the power of digital to improve public services. Our System Reboot report put it like this: “digital change isn’t just about technology, it’s about a change of culture. It’s about being open. It’s about using data to solve problems. Instead of designing services from the viewpoint of what organisations think a citizen needs, a digital approach involves designing services that meet the needs of the end user”.
Being able to access the everyday things we need digitally is now normal. But as the COVID pandemic showed us, that was not the case for many key public services. We saw rapid adaption to change the way we work and live, and the experience has raised awareness and expectations of how we must continue to innovate.
We want people in Wales to experience modern, efficient and streamlined public services and at the same time stimulate innovation in our economy and support outcomes today and for future generations.
Our vision is that “Digital in Wales will improve quality of life, sustainability and economic growth, creating user-centred public services supported by effective leadership, data and a culture of innovation and collaboration.”
We are creating a digital strategy for Wales that will help us deliver against that vision. It must set out clearly our ambition for Wales, the outcomes we want to see and the actions that will deliver them.
We are quite advanced in our thinking but we want to test where we’ve got to and crowdsource ideas to strengthen it. We are therefore sharing our draft openly to get your input to help shape the final version.
The strategy is separated into missions which sit below the vision. The missions describe what we want to achieve.