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Digital inclusion training

Digital Communities Wales delivers a wide range of digital inclusion training to frontline staff and volunteers to give them the confidence, knowledge and skills to use technology themselves and help others do the same. Free and flexible, our training is designed to meet the needs of your organisation.

Contact us for support
DCW Advisor, Deian ap Rhisiart, and two women with tablets at a digital inclusion training session.

Who do we train?

Our experienced trainers deliver training to frontline staff and volunteers, including clinical staff and health professionals, carers, advisors, librarians. The aim of the training is to adopt a ‘Digital Champions’ approach where staff and volunteers are able to support others within their organisation and communities.

Why book training from Digital Communities Wales?

  • It’s free.
  • Our staff have extensive experience of delivering digital inclusion training and support.
  • We provide access to a comprehensive library of training resources after each session.
  • Sessions are be fully tailored to meet your organisation’s needs.
  • We can deliver a one-off session or a series of sessions.

What does our training cover?

We have a wide range of ‘off the shelf training’ designed to engage a variety of audiences, from inspiring staff to use digital, to helping others and being safe online. Participants will need basic level IT skills to take part.

The starting point for all our digital inclusion training is to get your identified Digital Champions to attend an introduction session with our team of experienced Digital Inclusion Advisors. The session will provide your group with inspiration and an introduction to what it means to be a Digital Champion.

This session will cover:

  • What is a Digital Champion?
  • What to expect from us.
  • Examples of inspiring activities.
  • What does success look like for you as an organisation and as a digital champion?

Follow-on training

After completion of your Digital Champions introduction session, your Digital Champions may require specific support, knowledge or advice, or ongoing training. Our dedicated team of Digital Inclusion Advisors can support with this.

Our webinar programme includes details of all the online digital inclusion training sessions we have coming up.

Browse webinar programme
An over the shoulder photograph of a woman sat down using a desktop computer. She is watching a DCW webinar on the screen.

Case studies

A portrait image of a small boy looking at the camera in nursery.

Childcare workers in Swansea get online to become Digital Champions

PACEY Cymru received training from Digital Communities Wales, so it could increase the digital skills of its staff members.
A selfie photograph of three people. In the middle is Rhys Norris of Cynon Taff Housing smiling at the camera. Either side of him are two senior women whole are also smiling. In the background are shelves of library books, the sign above the books reads 'Non-Fiction, Llyfrau Ffeithiol'

Cynon Taff Housing staff inspired by digital activities training

Staff from Cynon Taff Community Housing attended DCW training on Inspiring Digital Activities.
A close up of the hands of a person using a credit card to buy something online. Their right hand is on a computer mouse and their right hand is holding a bank card.

People suffering hardship get help to use tech

With training from DCW, a charity can now help its clients access information and services online.